How do I deal with fake or spam Google reviews?

If you suspect a review is fake or violates Google’s policies, you can flag it for removal by clicking the three-dot menu next to the review and selecting “Report review.” Provide as much evidence as possible to support your case. While waiting for Google’s decision, you may choose to respond politely, stating that you cannot verify the reviewer as a customer and inviting them to contact you directly. This helps show potential customers that you are transparent and willing to address concerns, even in questionable circumstances.