How does online reputation impact customer trust and sales conversions?

Online reputation directly influences how potential customers view a business. A company with positive reviews and strong brand sentiment is more likely to convert prospects into paying customers. Negative content—even if untrue—can significantly hurt credibility, leading to lost sales and opportunities. Trust is built through transparent engagement, timely responses, and consistent messaging. Aiplex ORM leverages advanced tools and strategies to monitor online mentions, address reputation risks promptly, and build a positive narrative, ensuring your brand continues to attract and retain customers in competitive markets.