How does Aiplex ORM monitor online reviews and feedback?

Aiplex ORM continuously scans review platforms, forums, blogs, and social media channels for any brand-related mentions. It aggregates this information into a centralized dashboard, where users can view reviews, identify recurring issues, and respond promptly. The sentiment analysis tool categorizes feedback as positive, neutral, or negative, making it easier to prioritize responses. Whether it’s a Google review, a Trustpilot post, or a social comment, Aiplex ORM ensures you’re notified instantly. This real-time monitoring allows for proactive customer service and protects your brand reputation from escalating negative sentiment.