Can businesses remove genuine but negative reviews?

No, businesses cannot remove genuine, policy-compliant negative reviews unless they are posted fraudulently or in violation of Google’s terms. While these reviews can be frustrating, especially when isolated incidents are amplified online, they cannot be deleted simply because they reflect poorly on the business. Google values transparency, and removing honest criticism undermines trust in the review ecosystem. Instead of removal, Aiplex ORM offers strategic response services and review suppression techniques that ensure negative feedback does not dominate search results. They work to push positive, verified reviews forward, helping businesses maintain a balanced and credible online presence. Their service also includes guiding businesses on how to request updated reviews from unsatisfied customers once the issue is resolved.